Predictable Results, How Successful Companies Tackle Growth Challenges and Win! - #1 Amazon Best Seller!
Speaker for Keynote, Emcee, Strategic Planning and Workshop Facilitation.
“The employees who come in with the most call center experience, we have the hardest time trying to get them to unlearn what they have learned to be able to grasp the latest initiation or embrace a new workplace culture.”
Roger Dana, Zappos.com